Firstsource Solutions Ltd
NSE: FSL BSE: 532809
₹290.40
+1 (0.35%)
Wed, 28 Oct 2026, 11:45 pm
Market Cap (in Cr)20233.64
PE Ratio30.50
Dividend1.89
Commercial Services
Miscellaneous Commercial Services
24.5KFirstsource Solutions Ltd Company History
2001
- Our Company was incorporated as ICICI Infotech Upstream Limited on December 6, 2001
2002
- Acquisition of Customer Asset Indian Private Limited (Bangalore)
- Second delivery centre (Mumbai)
- Third delivery centre (Bangalore)
- The name was changed to ICICI OneSource Limited
- ICICI Bank was allotted 70,000,000 POCDs in our Company for a total consideration of Rs. 700,000,000
2003
- First company to be awarded COPC certification for both voice and back office processes
- Acquired First Ring Incorporated
- WestBridge Capital Partners, now managed by Sequoia Capital Partners, invests in our Company
- Crossed 3,000 full time employees
- First Indian BPO company to achieve British Security Standard BS 7799 for information security
- Crossed Rs. 1,000 million in annual revenues
- Registered office was changed to 6th Floor, Peninsula Chambers, Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai with effect from January 6, 2003
2004
- Fourth delivery centre (Mumbai)
- Crossed 2,000 seats
- Crossed 4,000 full time employees
- Acquisition of majority stake in Pipal Research Corp, USA (New Delhi Centre)
- Aranda invests into our Company
- Sixth delivery centre (Mumbai)
- Acquisition of Accounts Solutions Group LLC (Amherst, NY Centre)
- Crossed 4,000 seats
- ICICI OneSource acquires Chicago- based research and consulting firm, Pipal Research Corporation
- ICICI OneSource has acquired a New York-based consumer debt collections agency Account Solutions Group (ASG)
2005
- Crossed 5,000 full time employees
- Acquisition of RevIT Systems Private Limited (Chennai and Pondicherry)
- Tenth delivery centre (Trichy)
- Crossed 6,000 full time employees
- Crossed 7,000 full time employees
- Eleventh delivery centre (Bangalore)
- Crossed 6,000 seats
2006
- Strategic partnership with Metavante Corporation
- Crossed Rs. 5000 million in annual revenues
- Twelfth delivery centre (Belfast, Northern Ireland)
- Thirteenth delivery centre (Kinston, NY)
- Fourteenth delivery centre (Kolkata)
- Crossed 9,000 full time employees
- Fifteenth delivery centre (Londonderry, Northern Ireland)
- Crossed 8,000 seats
- Sixteenth delivery centre (Argentina)
- Seventeenth delivery centre (Reno, USA)
- Company name changed to Firstsource Solutions Limited
- The Company entered into a shareholders agreement with its shareholders
2007
- Company name has been changed from ICICI OneSource Ltd to Firstsource Solutions Ltd.
2008
- Firstsource signs outsourcing contract with Barclays.
2010
- Firstsource Solutions has inked a five - year outsourcing agreement with private sector lender Axis Bank.
2011
- Golden Peacock Award
- AsiaÂs Best Employer Brand Award 2011
- Ranked No. 1 in extended business office services for KLASÂ 2010 Top 20 Best in KLAS Awards: Software and Professional.
- Firstsource Recognized with Top Honors at the International Quality and Productivity Council (IQPC) Conference.
2012
- The European Call Centre and Customer Service Awards 2012 - Outsourcer of the Year.
- Firstsource bags Aaj Tak Care Awards for creating livelihood in the rural sector.
- Firstsource Wins Marketing MagazinesÂs Contact Centre Agency of the Year Award.
- Firstsource Partners with Digi-EXPress® to Deliver Cloud-Automated Solutions for Publishers Intellectual Property Rights, Content Licensing and Contracts.
- Firstsource Solutions organizes 3rd edition of Road Safety Awareness Drive in Trichy
- Registered Office of the Company has been shifted from 6th Floor, Peninsula Chambers, Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400013 to 5th Floor, Paradigm 'B' wing, Mindspace, Link Road, Malad (West), Mumbai 400064.
2013
- Mr. Ganesh Iyer has been appointed as Head - Strategy and Investor Relations of the Company.
2014
- Firstsources First Customer Intelligence Solution Receives Frost & Sullivans 2013 North American New Product Innovation Award for Contact Center Outsourcing
2015
- Firstsource Bags Multiple Honours for Innovative HR Initiatives
- Springvale in Partnership with Firstsource
- Firstsource Recognised for Industry Excellence at Frost & Sullivan 2015 Asia Pacific Best Practices Awards
- Firstsource secures win at UK Customer Experience Awards 2015
- Firstsource Launches University-Accredited Degree
- Firstsource Wins Three Awards at Welsh Contact Centre Awards 2015
2016
- The Company has completed the acquisition of the BPO division of ISGN Corporation.
- Best Employer Brand Award  Regional Best Employer
2017
- Firstsource signs contract for strategic partnership with Sky UK.
- Global HR Excellence Awards.
- NASSCOM Customer Service Excellence Awards.
2018
- First Received UK Customer Experience Awards.
- First Received NASSCOM Customer Excellence Award.
2019
- First Received UK Customer Experience Award.
- First Received Contact Centre Network NI Awards.
2020
- First Received Welsh Contact Centre Awards.
- First Received Contact Centre Network NI Awards.
2021
- Firstsource Solution to acquire 100% stake in American Recovery Service Incorporated.
- Firstsource awarded IIP ÂWe invest in people Gold accreditation for the second time in a row.
- Firstsource Launches Strategic Transition to Cloud for all Healthcare Solutions, Accelerating Innovation, Access, Security and Flexibility for Clients.
- First Received Contact Centre Network NI Awards.
- First Received UiPath Automation Excellence Awards.
2022
- Firstsource Named Best in KLAS® for Eligibility and Enrollment Services.
- Firstsource Named a Leader by Everest Group in Healthcare Payer Operations PEAK Matrix® Assessment 2022.
- Firstsource Solutions Acquires American Recovery Services, Inc.
2023
- Brandon Hall 2023 HCM Awards.
- Awarded Bronze badge by Ecovadis for our sustainability efforts in 2023.
- Bronze for ÂBest Advancement in crafting an exceptional Learning and Development strategyÂ.
- Firstsource Solutions Launches AI Platform FirstSenseAI.
- Firstsource Hits 500-Employee Milestone in West Midlands in First Year.
2024
- Firstsource Partners With Webid Group To Fortify Platform Safety And Advance Tech-Driven Trust & Safety Solutions.
- Firstsource UK acquires Acensos, acquisition aligned to strategic expansion into retail vertical, strengthen nearshore, multi-lingual capabilities.
- Firstsource recognized as a ÂLeader in Avasant's Mortgage Business ProcessTransformation 2024 RadarView.
